Terms of Service

Last updated: 17 May 2026

1. Parties

These Terms of Service ("Terms") govern the agreement between LingaCast B.V., a private limited company registered in the Netherlands ("LingaCast", "we", "us") and the organisation or individual ("Customer", "you") accessing the LingaCast platform. By creating an account or using the service, you accept these Terms.

2. Service description

LingaCast provides a real-time AI translation and captioning platform for professional live events, including speech-to-text transcription, machine translation, AI dubbing, HLS video delivery, and caption export tools.

3. Accounts and access

  • You must provide accurate information when registering an account.
  • You are responsible for maintaining the confidentiality of your credentials.
  • You must notify us immediately of any unauthorised use of your account.
  • Accounts are non-transferable without our written consent.

4. Acceptable use

You agree not to use the service to:

  • Process audio or content you do not have the right to transmit or reproduce.
  • Infringe any intellectual property, privacy, or broadcasting rights.
  • Circumvent technical measures or rate limits.
  • Resell or sublicense access to the platform without a written reseller agreement.
  • Process content that is unlawful, harassing, defamatory, or harmful.

5. Fees and billing

  • Fees are charged monthly in advance based on your selected plan.
  • Plans include fixed monthly quotas per service. There is no overage billing — usage of a service is paused once its quota is reached, and resumes on the next billing cycle. You may upgrade your plan at any time to lift the cap.
  • All prices are exclusive of VAT. EU customers without a valid VAT number are charged VAT at the applicable rate of their member state.
  • Invoices are due immediately. Overdue invoices may result in service suspension after 14 days.
  • Annual plans are non-refundable except as required by applicable law.

6. Free trial

Your first event is provided free of charge with no credit card required. After the free event, a paid plan is required to continue using the service. LingaCast reserves the right to modify or discontinue the free trial at any time.

7. Service levels

We target 99.5% monthly platform availability, excluding scheduled maintenance. Caption accuracy targets (98.5%) are best-effort and depend on audio quality, speaker clarity, and language availability. Accuracy reports are provided per event on Professional and Enterprise plans.

8. Intellectual property & AI training

You retain ownership of all content you submit (audio, transcripts, captions, dubbed audio, and recordings). By using the service, you grant LingaCast a limited, worldwide licence to process your content solely to provide the service. We do not use your content to train any AI models, and our sub-processor agreements (Google Ireland, Microsoft Ireland Operations) prohibit such use on data we transmit on your behalf.

LingaCast retains all rights to the platform, software, and underlying technology. Nothing in these Terms transfers any IP rights to you.

9. Confidentiality

Each party agrees to keep the other's confidential information strictly confidential and not to disclose it to third parties without prior written consent. This obligation survives termination for 3 years.

10. Limitation of liability

To the maximum extent permitted by law, LingaCast's total liability for any claim arising under these Terms is limited to the fees paid in the 3 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or data loss.

11. Termination

Either party may terminate with 30 days written notice. We may suspend or terminate immediately for material breach, non-payment, or violation of the acceptable use policy. On termination, your data is retained for 30 days then deleted, unless a longer retention period applies under your plan.

12. Data protection

Processing of personal data is governed by our Privacy Policy and — where you are a controller and we are a processor — by our Data Processing Agreement, which is incorporated into these Terms by reference. Information about data-subject rights under GDPR is available on our GDPR Rights page.

13. Governing law

These Terms are governed by the laws of the EU member state where LingaCast is registered. Any disputes shall be submitted to the competent courts of that jurisdiction, without prejudice to mandatory consumer-protection rights in your country of residence.

14. Contact

Legal enquiries: legal@lingacast.com